the small print
Policies
Last updated: 1 October 2026
A plain-language summary of how we work, your privacy, and our shipping & returns.
Terms of Sale & Use
Kala Archana ("we", "us") sells handmade art and related items through this website. By placing an order you agree to these terms.
- Handmade & unique. Almost everything is made by hand, so small variations in colour, texture and finish are natural and are not defects — each piece's character is part of its charm.
- Prices & availability. Prices are in Indian Rupees (INR) unless marked otherwise. Many items are one of a kind; once sold, a piece is gone. We may update prices and listings at any time.
- Orders. An order is confirmed once payment is received and we acknowledge it. We may decline or cancel an order (with a full refund of what you paid) if an item is unavailable or a genuine error occurs.
- Payments. Payments are processed securely by Razorpay (cards / UPI / netbanking) or arranged over UPI / Instagram. We never see or store your full card details.
- Content. All artwork, images and text on this site belong to us; please don't reproduce or resell them without permission.
Privacy Policy
We collect only what we need to make and send your order, and we treat it with care.
What we collect
- Your name, phone number, email and delivery address, which you enter at checkout or share over Instagram.
- Order & payment reference details (what you bought, amount, payment ID). Your full card/UPI credentials are handled only by Razorpay, never by us.
- Basic, anonymous website analytics (e.g. page views) to understand what's useful.
Why we collect it
Only to make and deliver your order, to reply to your questions, and to keep simple records. We use your details with your consent — which you give by placing an order or messaging us — and for nothing else.
Who we share it with
Only with the services needed to complete your order — the courier (to deliver), Razorpay (to take payment) and our own order record (a private spreadsheet in Google). We never sell your data or share it for advertising by others.
How long we keep it & how it's stored
We keep order records only as long as needed for the order and for reasonable book-keeping, then remove them. Data lives in our own Razorpay and Google accounts, protected by passwords and two-factor login.
Your rights
You can ask us to see, correct, or delete the personal data we hold about you, or withdraw your consent, at any time — just write to us (below) and we'll act on it promptly.
Shipping
- We ship across India and, for select items, worldwide. Postage is shown or included as stated on each item.
- Because pieces are handmade, please allow a little time for making before dispatch. We'll share a tracking number once your order is posted.
- Within India, delivery usually takes 7–10 days after dispatch. International orders can take 2–4 weeks (sometimes longer) depending on customs and the postal system.
- Occasionally delivery may take a little longer due to postal delays, weather, festivals or other things beyond our control — please bear with us, your parcel is on its way.
- Any customs duties or import taxes on international orders are the recipient's responsibility.
Returns & Refunds
Each item is handmade and often one of a kind, so we're unable to offer refunds or returns for change of mind. We pack everything with a lot of care — but if something arrives damaged, we'll make it right.
If your order arrives damaged
- Please film a clear, continuous unboxing video (starting before the parcel is opened) that shows the damage, and send it to us within 48 hours of delivery.
- With that proof, we'll repair or remake the piece (or send a suitable replacement). A small additional shipping fee applies to send the corrected item, since the original payment can't be refunded.
- The unboxing video is essential — without it we're unable to verify transit damage, so please remember to record it.
This protects both of us: you're covered if the post is rough on your parcel, and we can keep making handmade things sustainably.
Contact & Grievance
For anything at all — a question, a correction to your data, or a concern — reach us at:
We read every message personally and aim to reply within a couple of days.